Privacy Policy - Balag Pet Clinic

Last Updated: 29-10-2025

Headline: Your Privacy is Important to Us

At Balag Pet Clinic, we are committed to providing exceptional care not only for your pets but also for your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://balagpetclinic.com or use our services.

By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide you with the best possible veterinary care and customer service.

a) Personal Information You Provide:

• Contact Details: Your name, email address, phone number, and home address.

• Pet Information: Your pet’s name, species, breed, age, medical history, and vaccination records.

• Appointment Details: Information related to scheduling, treatments, and procedures.

• Payment Information: Billing address and payment details (e.g., credit/debit card information) which are processed securely by our payment partners. We do not store full credit card numbers on our servers.

b) Information Collected Automatically:

• Website Usage Data: When you visit our site, we may collect your IP address, browser type, pages visited, and the time and date of your visit through cookies and similar tracking technologies.

• Location Data: General location data may be inferred from your IP address to help us provide relevant local information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, schedule, and manage veterinary services and appointments.

• To process your payments and send you transaction confirmations.

• To communicate with you about your pet’s health, appointment reminders, and follow-up care.

• To respond to your inquiries, comments, or questions.

• To send you important updates about our clinic, services, or changes to our policies (where you have agreed to receive such communications).

• To improve our website, services, and customer experience.

• To comply with legal obligations and protect the rights and safety of our patients, clients, and staff.

3. How We Share Your Information

We value your trust and do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• With Your Consent: We will share information with third parties when you have given us explicit consent to do so.

• Service Providers: We may share data with trusted partners who assist us in operating our website, conducting our business, or servicing you (e.g., our payment processor, email service provider), so long as they agree to keep this information confidential.

• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

• Veterinary Care Continuity: In the event of a transfer of care to another specialist veterinary practice, with your consent, we will share necessary medical records.

4. Data Security

We implement a variety of security measures, including SSL encryption and secure servers, to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

• Access and Update: Review and update your personal information by contacting us.

• Opt-Out: Unsubscribe from our marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly.

• Data Deletion: Request the deletion of your personal information, subject to certain legal obligations we have to retain medical records.

6. Cookies

Our website may use "cookies" to enhance your experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

7. Third-Party Links

Our website may contain links to other sites. We are not responsible for the content or privacy practices of such other sites. We encourage you to read the privacy statements of any other site that collects personally identifiable information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our practices, please contact us at:

Balag Pet Clinic
Address: 364 DIT Rd, Dhaka 1219, Bangladesh
Phone: 01881-227204 or +8801701022274
Email:info@balagpetclinic.com